Privacy Policy

1. Who we are

Pine & Palm Coffee is a Saturday-only pop-up coffee shop operating on Rolling Hill Road. We can be reached at aloha@pineandpalmcoffee.com.

2. Information we collect

When you place an order or subscribe to updates, we may collect:

• Contact info — name, email address, and phone number.
• Vehicle info — car make/model and color (so we can deliver to your vehicle at pickup).
• Order details — drinks ordered, pickup date and time, any customization notes.
• Payment info — processed entirely by Stripe. We never store your card details.
• Account credentials — if you create an optional account, we store a bcrypt-hashed password.
• SMS consent — whether you opted in to receive text message confirmations.
• Usage data — anonymous analytics (page views, events) via Google Analytics 4.

3. How we use your information

• To process and fulfill your order and communicate its status.
• To send a confirmation email after payment (via Resend).
• To send a confirmation text message if you opted in (via Twilio). Reply STOP at any time to opt out.
• To send occasional updates if you subscribed to our mailing list.
• To improve our service using anonymized usage analytics.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Third-party services

We use the following services to operate. Each has its own privacy policy.

• Stripe — payment processing (stripe.com/privacy).
• Resend — transactional email (resend.com/privacy).
• Twilio — SMS confirmations (twilio.com/legal/privacy).
• Google Analytics 4 — anonymized usage analytics (policies.google.com/privacy).

5. Data retention

Order records are retained for business and accounting purposes. If you would like your personal data removed, please contact us at the email above and we will respond within 30 days.

6. Cookies

We use a session cookie to keep you logged in to your optional account. Google Analytics may set cookies for analytics purposes. We do not use advertising or tracking cookies.

7. Your rights

You may request access to, correction of, or deletion of your personal data at any time by emailing us. You may also unsubscribe from our mailing list via the link in any email, or opt out of SMS by replying STOP.

8. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page will reflect the most recent revision.